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Beijing Headquarters

• Address: 14F, Tower 3, China Central Place, No.77, Jian Guo Road, Chaoyang District, Beijing, China
• Zipcode: 100025
• Telephone: 010-58218888

Xian Factory

• Address: No. 19, Caotang Fourth Road, Huyi District, Xi’an, Shaanxi Province
• Zipcode: 710309
• Telephone: 029-81450000

Adverse Event/Product Quality Complaint/Medical Query

If you would like to report an Adverse Event(medication side effect) and/or Product Quality Complaint(problem with one of our products), or any Medical Queries regarding the product,

You can contact us using any of the following methods:

• Customer Care Center Hotline: 400-888-9988
• Customer Care Center Mailbox: cccdesk@its.jnj.com

For Product Quality Complaint:

• You can click the link below or scan QR code to navigate to iCare

Click to navigate to iCare (Only for PQC relevant cases)